Frequently asked questions

Yes. Dear KinHome is the trading name of Mattei Immobilier, a real estate agency operating within the regulatory framework of the French Hoguet law and under professional real estate licence no. CPI 2B02 2016 000 008 771. Founded by Graziella, who has more than ten years of experience in real estate, Dear KinHome brings together professional expertise, a passion for architecture and a personal sense of hospitality.

We are not an automated booking platform. As a real estate agency, we act as an intermediary between owners and tenants, with direct knowledge of the properties we offer. We favour conversation, advice and support tailored to each enquiry. Our role is to help you choose the property that meets your expectations, while ensuring that the rental terms are clear.

Yes. We have personally visited every villa presented on our website. We explore each home in detail: its architecture, spaces, materials, light, amenities and surroundings. This knowledge allows us to advise you accurately, beyond the photographs and descriptions.

Yes. We work directly with the owners and the household staff. This close relationship allows us to understand the particular features of each property, communicate your requests precisely and help organise your stay.

We choose homes with a distinctive identity, for their architecture, location, atmosphere and the quality of their amenities. Beyond aesthetics, we pay particular attention to the layout, equipment and suitability of each property for our guests’ expectations.

Simply contact us with your dates, preferred destination, number of guests and wishes. We review your enquiry, check availability and send you a detailed proposal. Your adviser then guides you through the discussions and formalities until your booking is confirmed.

Absolutely. This is at the heart of our service. A seafront villa, a discreet home, a particular architectural style, a pool, several suites or specific amenities: we take time to understand your requirements and guide you towards the most suitable properties.

Our collection brings together properties in France, mainly in Corsica and on the French Riviera, particularly around Saint-Tropez and Cannes. Each destination is chosen for its character, surroundings and the way of life it invites you to discover.

Availability is confirmed by our agency after checking with the owner or their representative. An enquiry or a proposal does not constitute a confirmed booking.

Your booking is confirmed in accordance with the rental contract, including its signature and payment of the amounts due. Your adviser explains each step before you make any commitment.

Yes. The rates in our rental proposals include agency fees. We attach particular importance to transparent pricing. Any additional charges, taxes or services are listed separately where applicable.

Our fee schedule is based on a fee of 25% including VAT of the rental price, under the terms set out in our published fee schedule. These fees cover our real estate intermediary services, our property selection work, our advice and the support provided throughout your booking. The price quoted in your proposal includes agency fees: they are not added again when you confirm.

Rental payments are made directly to the owner, using the payment details and schedule stated in the contractual documents. Dear KinHome does not receive, hold or place in escrow the funds intended to pay for rentals.

No. Our agency operates on a non-holding-of-funds basis for the rentals offered. Amounts due for the rental are paid directly to the owner, in accordance with the contract.

Payment terms are specific to each property. A payment on booking and a balance before arrival are required. The amounts, deadlines and nature of the payments requested are communicated to you before the contract is signed.

The owner requires a security deposit. Its amount, payment arrangements and refund conditions are set out in the rental contract. These terms may vary by property.

Some rentals may include additional charges, such as tourist tax, cleaning or services on request. Where applicable, these items are stated in your proposal or contractual documents so that you have a clear picture of the cost of your stay.

No. Our website is a presentation showcase and is not contractually binding. The photographs, descriptions, amenities and prices shown are provided for information and may change. Only signed contractual documents, including the rental contract and its appendices, define the commitments applicable to your booking.

Yes. Every rental is covered by a written contract setting out the essential terms of the stay: the property rented, dates, price, payment arrangements, any security deposit, cancellation terms and the obligations of each party. We invite you to read it carefully before signing.

No. Each property may be subject to specific terms defined by its owner. Minimum stay, arrival times, payment arrangements, security deposit, cancellation policy, pets and rules for using the property may vary. Your adviser explains the terms for your selected home before you make a commitment.

Any request for a change is considered according to availability and the owner’s contractual terms. We facilitate discussions to explore the possibilities, without being able to guarantee that a change will be accepted.

They are set out in the rental contract and may differ from one property to another. We recommend reading them carefully before confirming your stay and considering suitable cancellation insurance if you wish.

We recommend checking your insurance cover, particularly for personal liability and damage that may occur in a holiday rental. Any specific requirement from the owner is stated in the contractual documents.

Arrival and departure condition inspections are generally carried out by a court bailiff. This independent assessment formally records the condition of the property and its equipment, both on arrival and on departure. Practical arrangements and any associated charges are communicated to you before the rental.

Before your stay, you receive the necessary information: the address, times, access instructions and contact details for your on-site contact. Your welcome is organised according to each home’s arrangements, in coordination with the owner or their staff.

Each property has its own arrangements. Depending on the home, day-to-day care is provided by the owner, household staff or their regular service providers. We give you the relevant contact details so that you know who to contact during your stay.

Please promptly report any difficulty to the contact indicated for your rental. We can facilitate communication with the owner or the people responsible for the home so that your request can be addressed in the best possible conditions.

Welcome arrangements depend on each property. Please tell us about your group and any pets when you make your enquiry, so that we can suggest suitable homes.

Any reception, party or event involving people who are not staying at the property requires a prior request. Permission depends on the owner’s terms, the villa’s capacity and the rules applicable to the property.

Depending on the properties and local availability, we can guide you towards particular experiences and services: a private chef, wellness moments, craft discoveries or thoughtful touches designed around your stay. The terms and prices of these services are communicated to you before they are confirmed.

Always. We consider every enquiry individually. Our role is to understand your expectations, advise you precisely and facilitate discussions with the owner so that your stay takes the shape that suits you, while respecting the home’s conditions.

For the combination of genuine real estate expertise and a personal approach to hospitality. We have visited every property, know the owners or their teams directly and prioritise transparency at every stage: villa selection, pricing proposal, fees and contractual terms. We believe that a successful rental depends as much on the quality of a home as on the trust that accompanies its discovery.

You can contact Dear KinHome by telephone, email and WhatsApp.